Policies

Please contact us using one of the methods below. We will do our very best to answer any questions you may have quickly and efficiently.

Purchases

Section 1 - If the applicable law so permits, property in and title to Products shall remain with Tech-Labs, and shall not pass to Customer, until Tech-Labs has received payment of the full price and license fees (if applicable) for (a) all Products, Software and/or Services that are the subject of these Terms, and (b) all other goods and/or services supplied by Tech-Labs to Customer under any contract whatsoever. Payment of the full price and license fees shall include without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between Tech-Labs and Customer. Moreover, the Customer shall keep the Products identified as retained until such retention lapses.

Section 2 - If the applicable law does not permit the arrangement described in Section 1 above, Tech-Labs hereby reserves in the Products (as well as all proceeds resulting from any sale thereof), and Customer grants and agrees that the Products shall remain fully subject to, a first priority purchase money security interest, until Tech-Labs has received payment of the full price and license fees (if applicable) for all the products ordered. Payment of the full price and license fees shall include without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between Tech-Labs and Customer. Moreover, Customer hereby covenants that (i) no hindrance to its granting of the above security interest exists in any of its third-party contracts; or (ii) in the event such a hindrance does exist, Customer shall assist Tech-Labs in exercising, and shall take all actions necessary to protect and maintain, such security interest.

Return Policy

A 50% cancellation fee will apply on any order canceled after delivery. A 40% cancellation fee will apply to any orders canceled prior to delivery.

Tech-Labs must be notified within five working days of the customer's intent to return the product. Returning an item after it has been received by the purchaser must be completed within 5 working days of receipt and will result in a 30% restocking fee which will be calculated on the gross amount of the Purchase Order and any shipping/freight costs will be billed to the purchaser. This assumes the product is in ORIGINAL, UNOPENED (new) condition and the product will not be returned until all fees and shipping/freight charges are paid in full. An inspection prior to acceptance of return may be required to certify the condition of the product. This cost shall be paid by the purchaser.

Tech-Labs is not responsible for any damages to items being returned.

Privacy Policy

Tech-Labs gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. Tech-Labs automatically logs IP addresses, session information, and other data which tracks users’ access to the Services. The personal information you supply to Tech-Labs will not be given, sold, rented, loaned, or otherwise disclosed to any third parties outside of Tech-Labs and its agents, except when we have your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to 1) comply with legal process, 2) enforce the Terms of Use, 3) respond to claims that any content provided by using the Services violates the rights of third parties, or 4) protect the rights, property, or personal safety of Amatrol, its users, or the public.

All of your personal information is stored on servers at a location designed specifically to ensure that no unauthorized individuals have access to the server or its data.

If you have any questions or comments regarding privacy issues on the Site and/or the Services, please contact us.

Equal Employment Opportunity Employer Statement

Technical Laboratory Systems is an Equal Employment Opportunity Employer.

Employment and program policies of Technical Laboratory Systems are nondiscriminatory in regard to race, color, gender, religion, age, national origin, disability, veteran status, or sexual orientation.